Refund Policy

Last updated: June 1, 2026

Operated by Hulofton Robinson II ("we", "us") under the brand TextHerBack™ — an AI Communication Coach and Conversation Analysis Tool.

Our promise

We offer a 30-day money-back guarantee on first-time paid subscriptions to TextHerBack™. If the product isn't right for you, we'll refund your most recent payment within 30 days of the initial charge — no interrogation.

How to request a refund

  1. Email support@textherback.app from the address on your account.
  2. Include the subject line "Refund request".
  3. Tell us the plan you purchased and the approximate date of charge.

Refunds are processed to the original payment method within 5–10 business days after approval.

How to cancel your subscription

  1. Sign in to your TextHerBack™ account.
  2. Go to Settings → Billing.
  3. Click Cancel subscription and confirm.

You can also cancel by emailing support@textherback.app. Cancellation stops future renewals; you keep access through the end of the current billing period.

Exceptions

  • Renewal charges after the initial 30-day window are non-refundable, but you can cancel anytime to stop future charges.
  • Accounts terminated for violating our Terms of Service are not eligible for a refund.
  • Refunds for purchases made through a third-party app store follow that store's refund policy.

Contact

Questions about billing or refunds: support@textherback.app.